Privacy Policy.

Last Updated: [05-09-2025]

This Privacy Policy describes how we collect, use, store, and protect the personal information of visitors to our website (hereinafter referred to as "the Site"). By accessing our Site and/or using our services, you fully accept this policy.

1. Identity of the Data Controller

The Site is an independent telephone assistance service.

Our goal is to allow users to connect with qualified agents to book, modify, or cancel their flights.

⚠️ We are not the official airline (e.g., Delta Airlines) and we are not affiliated with it.

All trademarks, logos, and trade names are the property of their respective owners and are used for informational purposes only.

2. Data Collected

When you visit or use our Site, we may collect several categories of data:

a) Technical and browsing data

IP address, browser type and version, operating system, device used.

Pages visited, time spent on the Site, approximate geographic location.

Data collected through cookies, web beacons, advertising pixels, and audience measurement scripts.

b) Communication data

Telephone number used to contact us.

Call-related data (duration, time, and potential content if recorded — only with your prior and explicit consent).

c) Voluntary data provided by you

Information you choose to share during a call or via a form (name, surname, email address, flight booking details, etc.).

We do not intentionally collect sensitive data (ethnic origin, political opinions, health, etc.).

3. Purposes of Data Use

The data collected may be used for the following purposes:

 Providing our services: connecting you with a qualified telephone agent to handle your booking, modification, or flight cancellation requests.

 Improving user experience: traffic analysis, content optimization, ad personalization.

 Securing the Site and communications: fraud prevention, abuse detection, and protection against cyberattacks.

Compliance with legal obligations: retaining evidence in case of disputes, disclosure to authorities if required by law.

Marketing and advertising: displaying personalized ads via Google Ads or other partner networks.

4. Data Sharing

Your data may be shared with third parties in the following cases:

Advertising partners (e.g., Google Ads, Microsoft Ads) for targeted ad delivery.

Telephony and call tracking service providers to route and measure your calls.

Technical subcontractors (hosting providers, analytics tools, security services).

Administrative or judicial authorities if required by law or legal proceedings.

We never sell your personal data to unauthorized third parties for commercial purposes.

5. Cookies and Similar Technologies

Our Site uses different types of cookies:

Necessary cookies: essential for the Site to function (security, navigation...).

Analytics cookies: audience measurement and statistics (e.g., Google Analytics...).

Advertising cookies: ad personalization and tracking (Google Ads, remarketing...).

➡️ You can manage your cookie preferences directly in your browser settings.

➡️ If you are a resident of the European Union, a cookie consent banner may appear in accordance with GDPR requirements.

6. Data Retention

Technical and browsing data: up to 12 months.

Call-related data: up to 24 months, unless a longer retention period is required by law.

Contractual or accounting data: up to 5 years, depending on applicable legislation.

7. Your Rights

In accordance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), you have the following rights:

Right of access: to know what data we hold about you.

Right of rectification: to correct your personal data if it is inaccurate.

Right to erasure ("right to be forgotten"): to request deletion of your data, except where retention is required by law.

Right to object: to object to certain processing, including targeted advertising.

Right to data portability: to receive your data in a structured and readable format.

Right to withdraw consent: you may withdraw your consent to data processing at any time.

To exercise your rights, please contact us at: [goandfly1983@gmail.com].

We commit to responding within the legal timeframe of 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

Encrypted connections (HTTPS/SSL).

Firewalls and intrusion detection systems.

Restricted access to data by authorized personnel only.

Regular backups.

However, no data transmission over the Internet can be guaranteed as 100% secure. While we strive to protect your data, you acknowledge that absolute security cannot be guaranteed.

9. Disclaimer

We are not the official airline (Delta Airlines, American Airlines, United Airlines, etc.).

We are an independent telephone connection service with qualified agents.

For direct bookings or assistance with an airline, please visit the airline’s official website.

We disclaim any liability in the event of confusion between our service and that of official airlines.

10. Changes to this Policy

We reserve the right to update this Privacy Policy at any time to reflect legal, technical, or business changes.

Any changes will take effect upon being published on this page.

We encourage users to review this page regularly to stay informed.